Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Asoleo.

By placing an order, you agree to the terms outlined below.

Shipping Destinations

We currently ship to:

  • United States
  • Worldwide (International destinations)

Shipping availability may vary by destination due to carrier limitations, customs restrictions, or local regulations.

Shipping Rates

United States Shipping

Free Insured Tracked Shipping

  • Orders $45.00 and up
  • Cost: Free

Insured Tracked Shipping

  • Orders $0.00 – $44.99
  • Cost: $3.95

International (Worldwide) Shipping

Free Global Tracked Shipping

  • Orders $45.00 and up
  • Cost: Free

Global Tracked Shipping

  • Orders $0.00 – $44.99
  • Cost: $3.95

Order Processing Time

  • Orders are processed within 1–2 business days
  • Orders are not processed or shipped on weekends or public holidays
  • Processing times may be extended during promotions, holidays, or high-volume periods

Order Changes & Cancellations

We do our best to accommodate order changes and cancellation requests, but please be aware that orders are processed and transmitted to our fulfillment center quickly after checkout.

  • Change and cancellation requests should be submitted as soon as possible by emailing support@asoleo.com
  • We will make every reasonable effort to honor requests received before your order has been transmitted to fulfillment
  • Once an order has been processed, transmitted to our fulfillment center, or shipped, we are unable to cancel or modify it
  • If your order has already shipped, please follow our standard return process once it arrives

Asoleo is not responsible for cancellation requests that arrive after an order has entered fulfillment.

Estimated Delivery Times

Delivery times are estimates and begin once an order has shipped.

  • United States: Estimated 3–7 business days
  • International Orders: Estimated 7–15 business days

Delivery times may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control. By placing an order, you acknowledge and agree that Asoleo is not responsible for delays in transit once the shipment has been handed over to the carrier.

Tracking Information

  • All orders include tracking
  • Tracking details will be sent via email once your order has shipped
  • Tracking updates may take 24–48 hours to appear after dispatch

Customs, Duties, and Taxes

For international orders:

  • Customs duties, taxes, or import fees may apply
  • These charges are determined by the destination country
  • The customer is responsible for all customs-related fees
  • Asoleo is not responsible for delays caused by customs clearance

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

  • We are not responsible for delivery issues caused by incorrect or incomplete addresses
  • Orders returned due to address errors may require additional shipping fees to be resent

Delivery Attempts & Carrier Notifications

Once your order is in transit, you are responsible for monitoring your tracking information and responding promptly to any notifications from the carrier.

  • If a delivery attempt is made and you are unavailable, the carrier may leave a notice with instructions for redelivery or pickup
  • It is the customer's responsibility to follow those instructions, schedule any redelivery, or collect the package within the carrier's required time window
  • Carriers coordinate redelivery and pickup directly with the recipient. As the recipient, you are the only party able to authorize redelivery, provide access or delivery instructions, or retrieve a held package
  • Asoleo is not responsible for failed or delayed deliveries where tracking indicates that one or more delivery attempts were made or that the package was available for pickup
  • Packages that are not collected or redelivered within the carrier's time window will be handled according to our Unclaimed Orders policy below

Unclaimed Orders

Orders that are not picked up from a local post office or courier location within the required time window will be returned to sender. Unclaimed orders are not eligible for refunds.

If you would like the order re-shipped, additional shipping fees will apply.

Lost, Delayed, or Damaged Shipments

All shipments are tracked and insured.

  • If your order is lost, significantly delayed, or arrives damaged, please contact us promptly
  • Claims should be reported within a reasonable timeframe from the