Cancellation Policy
We work quickly to process and ship orders so they reach you as soon as possible. Because of this, order changes and cancellations are limited.
Order Cancellations
Once an order has begun processing, we are unable to cancel, modify, or change any details, including but not limited to:
- Product selection
- Size or color
- Quantity
- Shipping address
- Billing information
Orders enter processing shortly after being placed, and cancellation is not guaranteed.
Requests Before Shipment
If you notice an error with your order, please contact us immediately after placing it:
Email: support@asoleo.com
We will do our best to assist before the order ships, but once fulfillment is underway, changes or cancellations cannot be guaranteed.
Orders Already Shipped
- Orders that have already shipped cannot be canceled
- Once delivered, eligible items may be returned or exchanged according to our Return, Refund & Warranty Policy
Refused or Unclaimed Orders
- Orders refused at delivery or returned as unclaimed are not considered canceled orders
- Such orders will be handled according to our return policy once received back, if eligible
Important Notice
Placing an order confirms your agreement with this Cancellation Policy. We encourage you to review all order details carefully before completing checkout.
Contact Us
If you have questions about cancellations or need immediate assistance, please contact us:
Email: support@asoleo.com
Phone: +1 (213) 754-3471